Ensure fast disposal of grievances received through social media: Odisha govt to district collectors

BHUBANESWAR: As the state government faced flak for its inaction over non-disposal of grievances received through various social media platforms, the state government directed all to monitor fast redressal of such grievances.

State revenue secretary Kumar, in a letter to the district collectors, said grievances intimated to concerned officers at district level are not being attended properly that resulted in pendency of grievances.

“Inaction on the part of the concerned officials being flagged in the social media by the same applicant and causing huge embarrassment to the government,” said Kumar.

Earlier, chief minister had asked all departments to use social media platforms like Facebook and Twitter with an aim to establish a two-way communication between the administration and citizens and to resolve grievances in an expeditious manner.

At present most of the departments including the chief minister’s office have official accounts in Facebook and Twitter. All the district collectorates, SP offices and police range officials are also connected to social media platforms for proactive governance.

“A lot of grievances are received from various quarters through various social media accounts of the revenue department. These grievances are being forwarded to concerned officials– additional district magistrates (ADMs), sub-collectors and tahsildars for appropriate action,” said the revenue secretary.

Kumar said social media are becoming an integral part of good governance. While it is becoming the easy and dependable channel for communication at every level, people are also giving their feedbacks on various government initiatives.

The district collectors were also asked to communicate actions taken on various cases to the revenue department at a regular interval.

Admitting pendency of grievances, a district collector requesting anonymity said lack of tech savvy officials at the grass roots and administrative inconvenience are some of the major hurdles in .

According to sources, the chief minister’s office also receives several grievances through the handles of the chief minister and his office on different issues which are forwarded to various officials for early disposal.

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